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Week 2: Content Discussion

Turn to Chapter 10 of your Managing for Quality and Performance Excellence text and review the Baldrige National Quality Award information (pages 519-536).  Prepare an essay of 300-500 words responding to the following:

First, look through the list of past Baldrige Award recipients in Table 10.1 on pages 521-523.  Pick one.  You may wish to select a company from an area (i.e. small business, health care, education, not-for-profit, etc.) of interest to you.
Then review the Baldrige Award criteria and categories on pages 524-530.
Do some research on the quality philosophy, quality management approach and results for one of the company you selected.  Identify key points about quality in one of the categories seven categories (pages 525-526) that seem outstanding to you.
Share your findings and observations in your Discussion Forum post.
Click on Reply below to post your initial thread to this discussion by Thursday 11:59PM of this week. Include information from the weekly readings to support your response.

Read the posts of at least five other students. Post a thoughtful reflection of at least 100 words for two other students by Saturday 11:59PM of this week. Please respond to those students who provide feedback on your post, as a “back-and-forth” discussion can be fruitful for learning.

To view the grading rubric associated with this discussion, click the Options icon (3 dots) in the top right corner of the page, and select Show Rubric.

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